Refund Policy

Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on Jupiter Vidya, you agree to our Privacy Policy, Terms and Conditions, and refund policy.

Our refund policy is as follows:

Cancellation & Refunds: Online Training

For Self Placed Learning:

Raise refund request within 5 days of purchase of course. Money-back guarantee is void if the participant has accessed more than 20% of the content. Any refund request beyond 5 days of purchasing the course will not be accepted and no refund will be provided.

For Instructor Led Training:

Raise refund request within 5 days of purchase of course. Money back guarantee is void if the participant has accessed more than 20% content of any e-learning course or has attended Online Classrooms/received recordings for more than 3 day.
Any refund request beyond 5 days of purchasing the course will not be accepted and no refund will be provided.

Cancellation & Refunds: Classroom Training

Jupiter Vidya, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc.)

  • In case Jupiter Vidya cancels an event, 100% of course fees will be refunded to the delegate if the refund raise request is within 5 days of purchase of course. However travel, logistics or any personal expense incurred by learners/participants will not be refunded.
  • No refunds or credits will be available for participants who fail to attend the classes.

How to initiated Refund request

  • Please reach out to us through email or call us.

Refunds: Duplicate payment

Refund of the duplicate payment made by the customer will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.

Jupiter Vidya reserves the right to revise the terms & conditions of this policy without any prior notice.

Note: All refunds will be processed within 10 working days after the refund request is approved by Jupiter Vidya.